FAQ

FAQs

 

We want to make your FLAVA24 experience as smooth as possible! Here are answers to some common questions you might have:

How long will it take to receive my order? Most orders ship within 1-2 business days. Standard shipping time is around 1 week and a half. You'll receive a tracking number via email once your order ships so you can follow its journey.

What is your return policy? We offer a 14-day return policy on all products. If you're not completely satisfied with your purchase, you can return it to us for a refund.

Who pays for return shipping? Customers are responsible for covering the postage fees for returns.

How do I return an item? Contact our customer support team at info@flava24.com to initiate a return. We'll provide you with a prepaid return label via email. Please ensure the item is securely packaged in its original packaging to prevent damage during transit.

When will I receive my refund? Once we receive your returned item, we'll process your refund, minus the initial postage fees. Please allow 5-12 business days for the refund to reflect in your account, depending on your bank's processing times.

Where can I find more information about a specific product? Each product page on our website provides detailed information, including features, benefits, and usage instructions. If you have further questions, feel free to contact our customer support team.

What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my personal information secure? Yes, we take data security seriously. Our website uses secure encryption technology to protect your personal and financial information during transactions.

How can I contact you? You can reach our customer support team by email at info@flava24.com. We strive to respond to all inquiries within 24-48 hours.

If you have any other questions, please don't hesitate to contact us. We're always happy to help!